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Terms & Conditions

Privacy

I Love Wooden Toys owns and operates the website and respects customer privacy.  All customer information collected is used solely for the purpose of transactions with, or contact from I Love Wooden Toys and is kept strictly confidential.  Your details will never be shared with other organisations, unless we have your permission or are required to do so by law.

Security

I Love Wooden Toys takes care to ensure our customers shop with complete confidence online. We have taken every possible measure to give absolute security to our customers in their dealings with us. We provide a safe transaction environment for commerce on the Internet. Our e-commerce system uses Mijireh Secure Checkout through woocommerce to ensure your shopping experience is safe and secure at all times.

Pricing

All pricing listed is charged in Australian Dollars (AUD).

We make every effort to ensure our prices are current and up to date. We reserve the right to change our pricing without notice.  **Prices may be subject to change for any item coming directly from a supplier. If there is a price change you will have the option to cancel your order and obtain a full refund.

Countries We Ship To

Australia Only

For customers buying outside Australia (for somebody in Australia) – please use their Australian Address ( NO Post Office Boxes or Private Mail Bags )

For International shipping outside Australia please contact us for a quote and include the items you are interested in buying from us and country to ship to.

Payment

We offer and accept the following payment methods;

  • Paypal
  • Afterpay
  • Visa
  • Mastercard
  • EFT ( Bank Transfer)

Delivery

I Love Wooden Toys understands that postage charges can add significantly to the final cost of your purchase and endeavour to keep this to a minimum.

We use Toll Priority Express and TNT Australia on most items.  This  means your parcel will often arrive in 2 or 3 days to most locations in Australia.  However please understand, sometimes circumstances can happen that may extend delivery times. This is out of our control once the parcels have left our warehouse. We will send you a tracking ID once your order has been shipped, to make it easier to track the progress of your order.  Note: with COVID 19 your parcel may take a little longer to arrive.

A 10% restocking fee may apply.

Stock Items – Standard Range

Our standard range items will be packaged with care using bubble wrap and/or paper and/or cardboard and sent in delivery satchels or cardboard boxes via Toll Priority Express or Toll /Ipec Courier , TNT Australia or Australia Post where applicable.

  • Your order will be shipped at the flat rate of $12.00 (inc GST)   via standard shipping options  – through  TNT Australia, Toll Group Courier or Australia Post.
  • Express Post can be purchased for an additional $5.50 . This does not apply to items ordered with free shipping from our Australian Supplier.
  • Your shipment will be dispatched from Ballarat VIC within one to two working days of receiving payment.  Tracking will be advised to you via email.
  • Parcels may be left at an unattended address, often at the discretion of the delivery driver. If you have specific delivery instructions, include these on check-out. I Love Wooden Toys takes no responsibility for items delivered as per your instructions.
  • Please use the  “contact us” page if your package does not arrive or arrives damaged.  We will personally liaise with you and the shipping contractor to resolve any issues.
  • LOCAL PICK UP (Does not apply to items dispatched directly from the supplier) –“If you would like to pick up from our Ballarat Office please complete your order with the $12.00 Flat Rate shipping and we will refund you the $12.00 or give you a $12.00 coupon once you have paid and picked up your order”. 
  • Pick Up is STRICTLY BY PHONE APPOINTMENT ONLY call us on 1300 020 000  to arrange a time to collect your order.

Non Stock Items – Supplier Direct

  • Our quality supplier direct range is packaged and dispatched from the supplier using the courier of their choice.
  • EXPRESS POST does not apply to items dispatched from the supplier.
  • DUE TO COVID-19 AUSTRALIA POST DELIVERIES FROM OUR SUPPLIER TO THE CUSTOMER MAY TAKE A LITTLE LONGER THAN NORMAL. We appreciate your patience in this regard.
  • LOCAL PICK UP/DELIVERY option does not apply to items dispatched directly from the supplier.
  • Gift wrapping is not available on Non Stock Items.
  • Occasionally items listed as “In Stock” on the I Love Wooden Toys website may be “Out of Stock” with our supplier. If this occurs, you will be contacted to arrange a back order, alternative product or refund.
  • Product improvements and changes are constantly being made by our suppliers and I Love Wooden Toys relies on images and descriptions provided by them. While every attempt is made to ensure that our listings are correct, no responsibility can be accepted for product variations.
  • Supplier Direct items cannot be sent to a PO Box.
  • Shipping is at the flat rate of $12.00 per order (excludes FREE DELIVERY items).
  • Do not hesitate to us the contact us page to message us or Phone 1300 020 000 should you have any questions about new orders or your current shipment.

Change Of Mind Refunds

  • I Love Wooden Toys reserves the right to charge a restocking fee for change of mind purchases. This fee will be agreed with the customer prior to a refund being processed. Returns will be accepted within 14 days of purchase.

If you have any questions about anything at all please use the contact us page to get in touch or phone 1300 020 000.

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